Frequently Asked Questions (FAQ)

A minimum 5 days notice is required for most cases.

Complicated, special, or bulk orders may require longer time of preparation. Some festival dates or holiday seasons can be very popular that you may only secure a slot about 3~4 weeks in advance.

Whether an order can be taken on that date is subject to the slot availability. Although we will try our very best to sync up the information, the available slots displayed in this website may not reflect our actual availability.

For orders placed for advance future date of more than 1 months, a deposit of 70% equivalent of the product cost is required. The balance is to be paid 1 week prior.

For all other orders, the collection/delivery slot will be confirmed only if full payment is received.

Please refer to A3 for

Most of the preparation work will commence prior to the actual day. Therefore, any change or cancellation request will be assessed on a case-by-case basis, depending on the status of preparation before it be accepted by us.

If a change or cancellation request is accepted, no refunds will be issued for any excess payment. The excess amount, however, after deducting the cost of preparation work completed to date, can be used as credit for future purchases.

No credit will be issued for a change or cancellation request made within the last three days prior to the actual day.

Please note that $10 administrative fee will be charged for the accepted cancellation or change request to ensure proper processing and communication administratively.

If you find that the product received is not as expected, please share your concerns and photos with our post-sale support on WhatsApp at (+65) 8899 5358 within 30 minutes of collection or delivery. We will assess the damage before offering a rectification suggestion or compensation. We cannot entertain requests made more than 30 minutes after receipt due to potential unforeseen factors beyond our control.

Unfortunately, we do not provide refunds or exchanges for cakes, desserts, pastries, and other consumable products for minor discrepency.

Perishable goods (including flowers, plants, inflated balloons, etc.), sale items, and gift cards are also non-refundable.

Unfortunately, our kitchen is not yet Halal certified. However, we have been using Halal-friendly ingredients in our products.

If you are ordering a cake or cupcakes for consumption in school, please clarify with the school on whether a certificate is required upfront to avoid potential order changes/cancellation.

We strongly recommend our signature fruit flavour for your first order with us, that is fresh cream frosted chiffon cake with fresh cut mango and strawberry as fillings (one layer each).

Yet you may also request other flavours from below (additional charge applies for some flavours).

For other gourmet/standard cakes, please refer to the product page for the choice of flavours.

Depending on the party size, you should choose an appropriate size of cake based on our size chart below (for full height cakes only; lesser servings expected for shorter cakes and custom shaped cakes),

If you have a party size that is more than 30 pax, please plan carefully to decide whether it is absolutely necessary for everyone to have one slice. Our recommendation is always to go for 70% of your total party size if it's more than 30.

Yes and No.

All cakes will be of similar theme, colouring, concept, and look & feel as illustrated in the picture. But yet, every handcrafted cake is unique for it's hand made. We will try our best to present the cake as illustrated in pictures but it will also carry our own design elements and patterns, especially when the requested size and height are different from the original illustration.

If you're seriously concerned about every single detail of difference between the actual cake and the reference picture, you're advised to give it a more careful consideration before planning an custom-made cake.

Yes, and ALWAYS (unless otherwise specified). Clear some space in fridge for your elegant cake.

Fresh dairy whipping cream (Millac UHT Blue) is used in most of C Patisserie products. They deserve for a cool place to stay, so please keep them chilled from the moment of receipt and discard unconsumed after 48 hours (in general).

Please look out for the following time limit for keeping them at different temperatures:

To achieve the necessary artisanal effect as illustrated by the design, food grade colouring will be used for cake coating (the exterior coating buttercream).

We do not recommend to consume those coloured buttercream to avoid possible stain on your teeth, hands and clothes even though it is safe to do so.

In our fresh cream cakes, we do not use any gelatin to stablise our cream. Hence they require stricter cold storage conditions.

If your party group can take eggs and dairy products, our cakes are friendly to your party group.

However, gelatins may be used in achieving certain artisanal decorative effect/designs. It may be a good idea to check with our customer service crew to confirm if a particular design may contain gelatin to decorate the cakes.

NEVER smash a cake for fun unless you have informed us the cake is intended for smash purpose. If a baby-smash cake or a fun-smash cake is required, please highlight your request to our friendly customer service crew and we will deliver a cake as needed.

Otherwise, Warning on Supporting Structure (possible sharp objects within): Some complicated designer cakes including its figurines and decorations may contain supporting structures within. These supporting parts can be sharp and SHALL BE REMOVED before the cake can be consumed.

Hand-made edible fingurines and decors used on Elite C Cakes are made from modelling chocolate or fondant. However, consuming edible decors is NOT RECOMMENDED.

You may choose to add money-pulling feature to almost any design (minimum size is 6in) at a service charge of $30 for first 12pcs notes. Additional $1 for each note thereafter.

Please indicate the combination of denomination you want to include for pulling in the product page.

Service charge and money for pulling can be paid via paynow to our service account separatley only after your order is confirmed.

Yes, we provide doorstep delivery service island wide. * Working hours restriction applies. 

Just choose local delivery option when you place your order. If you change your mind from self-collection to delivery nearer to your actual date, the delivery address and contact must be confirmed at least two days in advance (admin fee applies).

Thermal-bag delivery service will be charged from $15~$30 depending the destinations. Surplus charge will be applied for delivery to Sentosa, Tuas, and Jurong Island; on popular dates; and also early or late hours.

For Shopping Malls, Office Buildings, Hotels, Airports, Private Clubhouse, Amusement Parks and any other destination that parking charges may incur, our delivery partner will not be able to deliver your order to the doorstep. We appreciate your understanding to collect your order at nearest drop-off point or concierge area.

Our cakes cannot be just left unattended because it can easily melt within minutes at high temperature in Singapore.

Should our delivery partner have failed to deliver the cake to your hand in the stipulated timeframe, for the reason that no one is present to receive the cake, please be advised that there will be an $50 re-delivery charge imposed for the 2nd delivery attempt in a selected timeslot at the sole discretional decision by C Patisserie.

Alternatively, you may arrange your own logistic service to pickup for you after our first delivery attempt fails and when cake is returned to the kitchen.

Yes, you or your collection service partner may collect the order at Level 1, 129 Desker Road (S'209644) (the first shop on the right side behind Swee Choon Dim Sum Restaurant).* Working hours restriction applies.

Please select CAR as the transportation vehicle and indicate 'Fresh cream cake delivery, please drive with care and coolest aircon.' in the remarks. Strictly no other vehicle. Pickup service by motorbike/lorry will be rejected by our shop to best protect your interest and food safety.

Delivery service and self collection are from 11am~6pm on our business days. Additional charges apply for orders needed before 11am or after 6pm.

We usually reserve 3-hour window for delivery and delay can be expected due to traffic and weather conditions. Delivery at a specific timing cannot be guaranteed but we always try.

Hand made cakes take time and effort to design, create and decorate. Hence, collection timing is estimated and sometimes delay is expected if there is an overrun from prior orders in busy days.

If you're coming to collect instead of delivery, you're strongly advised to call the shop 30 minutes in advance to confirm whether the order is ready to avoid any disappointment or unexpected waiting time.